Refund policy

Returns and refunds policy

Our policy:

We require proof of purchase using the original till receipt
Goods must be unused and where possible in the unopened packaging and with original labels
We can offer a refund or exchange up to 30 days after purchase
Where an item is faulty, not as described or doesn’t do what it is supposed to we can offer an exchange or a refund using the original method of payment.
We will not refund the cost of return postage unless the products are faulty

Our Policy:

Goods must be unused and where possible in the unopened packaging and with original labels
We can offer a refund or exchange within 30 days of original purchase date.
Where an item is faulty, not as described or doesn’t do what it is supposed to we can offer an exchange or a refund using the original method of payment.
Exchanges or refunds can be given in store. Contact our store 01223 769340 for advise on returning items via post. Items returned via postage must be paid for by you the customer.

We can’t offer refunds, credit or exchanges, unless faulty, on food and beverage, jewellery or worn clothing.