Delivery and Returns

FREE UK delivery on orders over £50

£3.49 UK delivery on orders under £50

£8.95 Europe

£16.95 Rest of the world

FREE collection from King's College Visitor Centre

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    All of our products are available to buy in person at King's College Visitor Centre. If you have any questions about your order, please contact us on shop@kings.cam.ac.uk or 01223 769340 (10am-4pm) - we'll be happy to help!

    When will it arrive?

    We aim to post orders the same day as we receive them but this is not always possible. We use various couriers for delivery who cannot guarantee the arrival date but we'd expect you to receive orders within 2 - 5 working days. When we send your order we'll confirm it has been dispatched via email. If you've chosen to collect your order from our shop we'll send you an email to let you know when it's ready.

    Please note that shipping to some countries outside of the UK may result in import taxes or duty for which payment is the responsibility of you the customer. 

    We pack all of our orders with great care and deliver them to our couriers for delivery in the best condition. However orders may sometimes get damaged in transit for which we bear no responsibility, but if you contact us we'll try to resolve any issues.

    Packaging

    As part of our commitment to the environment, we aim to reduce the amount of paper, plastic and cardboard we use. This means that wherever possible, orders will be packaged in a re-used or recycled box with reused bubble wrap or packaging.

    Returns and refunds policy

    In-store

    Our policy: 

    • require proof of purchase using the original till receipt
    • Goods must be unused and where possible in the unopened packaging and with original labels
    • We can offer an exchange up to 14 days after purchase
    • Where an item is faulty, not as described or doesn’t do what it is supposed to we can offer an exchange or a refund using the original method of payment.
    • We will not refund the cost of return postage unless the products are faulty

    Online

    Our Policy:

    • Goods must be unused and where possible in the unopened packaging and with original labels
    • We can offer an exchange up to 14 days after receipt of purchase
    • Where an item is faulty, not as described or doesn’t do what it is supposed to we can offer an exchange or a refund using the original method of payment.
    • Exchanges or refunds (in the case of a faulty item) can be given in store. Contact our store 01223 769340 for advise on returning items via post. 

     

     

    Are there any products that can’t be returned?

    We can’t offer refunds, credit or exchanges, unless faulty or not as described, on food and beverage, jewellery or worn clothing.